We are pleased to announce that after many months of negotiating, today the City is closing on the acquisition of the TCWS, Inc. water/sewer system that serves traditional Tega Cay. City crews will officially take over operations of the facility at 5 pm today, June 13th. For those of you that are customers on the TCWS system, it will now be called TCUD-II. We have a letter that is going out today with important information for you as a customer of the City’s utility department.
Starting tonight, if you have an after hour emergency you will need to call (803) 548-3514 and one of our on-call staff members will be happy to assist you. During business hours, use that same number if you have a question or concern regarding your service or your account. TCWS customers will be receiving a final bill from TCWS on or about June 20th for service provide through the first half of the month. Shortly after the first of July, you will receive another bill, but this one will be from the City for services provided after the City’s acquisition.
Please make sure you make the TCWS payment to them and your make the TCUD payment to the City. Our new TCUD-II customers will be able to sign up for automatic draft payments or mail their payment to City Hall. We also have a dropbox at City Hall that you can put your payment in afterhours. Very soon you will also have the ability to pay your bill online through either the City App or the City website. We hope to have that available in time for the bills that are mailed in August.
Current TCUD customers will also receive a letter in the mail next week alerting them that the new phone number for utility service (during and after hours) will be changed to (803) 548-3514. One number for all utility customers being serviced by the City. That number will be affective as of 5 pm today. All customers, if mailing their bills to us or using billpay through their bank, need to make sure the bill is going to 7725 Tega Cay Dr. DO NOT SEND PAYMENTS TO THE PO BOX ANY LONGER. Checks should be made payable to TCUD or Tega Cay Utilities. If you are writing a check, please include the bill stub with your check and write your account number in the memo portion of the check.